CreatorOS

Help & Support

Everything you need to get unstuck. If you can't find the answer here, email us — we typically respond within one business day.

Support
Billing, account help, general questions
support@creatorcoo.app
Report a bug
Include steps to reproduce and a screenshot if possible
support@creatorcoo.app
Security
Report a vulnerability privately
security@creatorcoo.app
Everything else
Feedback, partnerships, press
hello@creatorcoo.app

Frequently asked questions

What is CreatorOS?

CreatorOS is an operating system for creators and founders — a single workspace to plan content, manage projects and goals, and execute daily priorities. Your COO is a language-model-powered assistant that helps you plan and get work done.

How do I cancel my subscription?

Open Settings, then Billing, and click 'Manage billing' to open the customer portal where you can cancel. Your access continues through the end of the current billing period.

How do I get a refund?

Email support@creatorcoo.app within 7 days of your first paid charge and we will refund it in full. See the Refund Policy page for the full terms.

How do I export my data?

Open Settings → Your data → Export data. You will receive a JSON file with your profile, tasks, missions, goals, credit usage, and COO chat history.

How do I delete my account?

Open Settings → Danger zone → Delete account. Deletion is permanent and removes your profile, tasks, missions, goals, credit history, and COO chat. Active subscriptions should be cancelled first from the billing portal so you are not charged again.

What are COO Credits?

Every plan comes with a monthly allowance of COO Credits. Each COO action (chat, mission generation, planning) costs a small number of credits. Credits reset on the first of each month.

How is my data used?

Your data is used only to run the workspace and personalize what your COO produces for you. Prompts and responses are not used to train third-party models. See the Privacy Policy for the full detail.

Is the COO a real person?

No. Your COO is powered by third-party language models routed through our gateway. Suggestions may be inaccurate — review before acting on them.

How do I report a bug or security issue?

Bugs: email support@creatorcoo.app with steps to reproduce. Security: email security@creatorcoo.app — please do not post public reports before we have had a chance to fix.